Our support team is available 24/7. Here’s how to reach us:
Live Chat
The fastest option. Click the chat icon on any page — average response time is under 2 minutes.
For detailed queries or document submissions: 📧 support@ix7game.com (Response within 12–24 hours. Include your username and a clear description of the issue.)
In-App Support
IX7 APK users can submit and track support tickets directly from the account menu inside the app.
Business & Partnerships
For affiliate or partnership enquiries: 📧 partnerships@ix7game.com
Tips for Faster Help
- Include your registered username or email
- Attach screenshots or transaction IDs where relevant
- Check our FAQ section first — many common questions are answered there
For responsible gambling support, self-exclusion requests, or account closure, flag your message as urgent and our player protection team will prioritize your case.